Reference

metal99 Legal terms for your account

metal99 Legal terms explain who may access the account, how identity checks work and which rules apply before you enter Blackjack, Bingo or Royal Fishing.

Clear account conditionsLocal-law access wordingPolicy contact path
metal99 metal99 Legal terms for your account
CONTACT THE TEAM

Where Legal questions get answered

A clear contact route matters when a policy question affects your account or a wallet check.

Account access If you cannot reach the policy page after phone verification, use the account support route and describe the screen you see. We can point you to the current Legal wording and explain which account step remains before access is available.
Wallet questions For DANA, OVO, GoPay or QRIS questions, include the payment reference and status shown in your account. We use those details to separate a policy check from a bank or wallet processing issue without asking for your private PIN.
Data requests A request to correct, access or remove eligible account data should name the account contact detail and the change requested. Our support team can confirm the next Legal step and tell you if identity verification is needed.
HOW WE HANDLE DATA

Account records, cookies and policy changes

We treat the Legal area as a working account reference, not a hidden condition. The terms explain what information is needed for account access, why a phone check may be requested and…

Data handling

We use account details for access, verification and support decisions described in the current policy. When a payment status needs checking, we refer to the transaction reference rather than asking you to disclose a DANA, OVO or GoPay PIN.

Cookie choices

Cookies may keep a policy page, login state or device preference working during a visit. The Legal wording explains their role and gives you a route to ask what a cookie supports before you continue using the account.

Account security

Phone verification is part of the account access path, and we may ask for matching details when a sensitive request is made. Never share a password, one-time code or wallet PIN in a support message.

Retention wording

The current policy states how long relevant account and transaction records may be retained for the purposes described there. If you need a retention clause clarified, quote the section heading so we can address the exact wording.

Correction requests

If your name, phone detail or another account record is inaccurate, contact us from the account support route with the requested correction. We may verify ownership before changing a record linked to payment activity.

Policy updates

When Legal wording changes, we use the policy page as the reference point and identify the applicable version there. Check it before moving from login to the lobby, especially when you are accessing from Indonesia.

Answers before opening your account

These Legal answers cover the questions we expect before registration: eligibility, personal data, payments and access. If your situation is not listed, open the account support route and quote the policy section you are asking about. We will keep the response focused on the applicable wording.

Legal is the page where we set out account conditions, data handling, cookies, payment checks and access wording. It also explains that availability depends on local law, so you should read the current terms for your location before opening an account.

Access depends on local law. If access is available where local law permits, create an account with accurate details and complete the requested phone verification. The current Legal wording remains the reference for eligibility and account use from Indonesia.

Phone verification helps connect the account to the contact detail supplied during registration. We may require it before account access or before handling a sensitive request, such as changing personal data or checking a payment status.

Legal describes the account conditions around payment checks; it does not replace the rules of DANA or QRIS. Keep the transaction reference shown in your account, and contact support if a wallet status needs matching without sharing your PIN.

Yes. Use the account support route and state which record is inaccurate, such as a phone detail or name. We may ask you to confirm account ownership before making a change connected with access or payment activity.

Open the support area from your account and quote the heading or sentence that needs clarification. Include your account contact detail, but leave out passwords, one-time codes and wallet PINs. We will direct you to the relevant policy wording.

The current Legal wording explains retention for account and transaction records in the context described there. If you need a specific period clarified, contact support with the policy heading and we can address the applicable retention language.