Reference

Terms & Conditions for metal99 Accounts

metal99 Terms & Conditions explain how you open, use and protect an account while accessing Blackjack, Bingo, Royal Fishing and local wallet routes.

Account accessWallet checksLocal-law basisPolicy requests
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metal99 Terms & Conditions for metal99 Accounts
HELP WITH TERMS

Where to Ask About Account Rules

A clear contact path matters when a rule affects your account or wallet status. Start from the account support route and include the email or phone detail attached to your profile, the…

Account access If phone verification or sign-in does not complete, contact us through the account help path. Tell us which step stopped, such as code entry or lobby access, so we can compare the request with the account details held by us.
Wallet status For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the payment reference and receipt through the support route. We can check whether the transaction is pending, matched to your account or awaiting a required confirmation.
Policy request To ask about a Terms & Conditions clause, quote the section or wording that concerns you. We will explain the account step involved and tell you how to request a correction when the available process allows one.
DATA AND ACCESS

What We Do With Policy Details

Our Terms & Conditions work alongside the account controls that protect your login, payment references and policy requests.

Account details

Use your own phone and accurate account details when you accept these Terms & Conditions. We may compare the details submitted during phone verification with later account actions, especially when a wallet route or access request needs confirmation.

Login protection

Keep your password, verification code and active device private. If you change phones, clear session data or move from mobile to desktop, sign in again through the account path rather than sharing credentials with another person.

Cookies

Cookies can preserve a sign-in session and help the account path load correctly on your device. If you block them, a verification step may repeat or the lobby may ask you to sign in again before showing account functions.

Payment records

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we use the reference and receipt details needed to match a request. Do not send a wallet PIN or password when asking us to check a transaction.

Record retention

We keep account and transaction records for the period needed to operate the account, resolve a stated issue and meet applicable legal duties. When you ask about a record, include the account detail that lets us locate it accurately.

Policy changes

If these Terms & Conditions change, we can place the revised wording in the policy area and show an account notice before a relevant action. You may contact us to request clarification or report an account detail that needs correction.

Terms & Conditions Questions for Indonesia

These Terms & Conditions answers focus on the account decisions you are most likely to check before opening access or using a wallet route. We explain what acceptance means, how local-law wording affects availability, which account details matter and how to raise a data or payment question. Read the answer that matches your situation, then use the account support path if you need a case-specific response.

They cover account creation, phone verification, login use, lobby access, payment references, policy notices, data handling and requests for correction. They also explain that access to an account function or title depends on local law and the account status shown to you.

Yes. You should read the Terms & Conditions before completing the account path. Acceptance confirms that your details are accurate, you will protect your login and you understand that wallet actions and access can require phone verification or another account check.

We can revise the wording when account processes, policy requirements or applicable law change. The updated text belongs in the policy area, and we may show an account notice before a relevant action. Contact support if a revised clause is unclear.

Availability is not identical in every location. Where local law permits, we may provide access to the account and listed lobby functions; otherwise, a title, payment route or account action may be unavailable. The notice shown in your account controls the local position.

The Terms & Conditions require you to check the selected wallet route and confirm the transaction details before sending a request. We may use a receipt, reference and account match to investigate status. Never share a wallet PIN or login password with us.

Use the account help path and state which detail is wrong, such as a phone number or profile field. Include the account identifier requested by support, but not your password or verification code. We will explain the available correction step after checking ownership.

Stop using the account and contact us through the policy support route if you want to ask about closure or an outstanding wallet record. We can explain the applicable account step, while any access decision remains subject to local law and unresolved transaction checks.

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